Client Relationship Managers
Candidates for Relationship Management will have to demonstrate the ability to think, rationalize, weigh alternatives, argue constructively, and present ideas in a structured manner. They also should demonstrate:
Unquestionable knowledge of service capability
This person must be able to translate service capability to match client needs.
Expert Status
A Client Relationship Manager is experienced in the provision of solutions to match specific needs. This person will have a proven and readily demonstrable track record.
Authority
BayPoint’s Client Relationship Managers will be immediately categorized as people who can identify an opportunity, control the process, and deliver the planned objectives.
Sensitivity
A Client Relationship Manager will know how to deal with different types of people who may have completely different agendas. He or she will operate effectively at both board level and technical levels, and will have the communication skills to support the level of sensitivity required to responds to clients’ needs.
Self-development
The Client Relationship Manager will always maintain the lead in innovation, offering new ideas and approaches, rather than being seen as just a problem-solver supported by technical staff or colleagues.
Realism
The Client Relationship Manager will always proactively offer realistic and practical solutions and will have the courage to indicate to the client a better way of approaching the issues to achieve the solution.
